McDonald’s
Answering a need for digitalized compensation, we have integrated an easy and user-friendly solution to maintain complaints and coupons in the restaurants.
All over Denmark, within 191 McDonald’s restaurants, they have found the perfect solution for keeping the customers happy. When customers encounter an issue, McDonald’s Denmark has a system at hand to solve it smoothly and quickly with their customers- to turn the negative experience into a positive one. The streamlined solution keeps buyers happy and loyal.
In high-volume environments like McDonald’s, even minor customer complaints can disrupt the entire customer experience. Imagine a frustrated customer waiting while their issue requires supervisor involvement. This slows down service for everyone, reduces employee morale, and hurts overall productivity.
QuickInfo offers a powerful solution to ensure happy customers at McDonald’s. The compensation system seamlessly integrates with McDonald’s existing POS system, requiring only a phone number for employees to quickly and easily compensate customers in just three steps. This includes capturing the reason for the complaint and providing valuable data for McDonald’s headquarters. The centralized database allows them to analyze issues by restaurant, complaint type, and reason for dissatisfaction.
For over a decade, McDonald’s has relied on QuickInfo’s solution to turn customer experience right. The Compensation system effectively helps employees, with its user-friendly design to stay in their workflow and resolve issues quickly. Thanks to the easy usage of the solution, it is used every day to make customers even happier. This not only keeps customers loyal but also boosts employee comfort and productivity.
Quick Info allows us to quickly give dissatisfied customers a reason to return to McDonald's with a voucher.
Are you questioning what digital solutions can truly impact your customer relationships? Schedule a free consultation to discuss your goals and see how our platform can help you achieve them.